The Unitechnik hotline is the instant help in case of equipment trouble. When calling the hotline, you reach directly an experienced automation expert (not a call center). Our service employees will analyze the cause of the problem together with the caller. Through the dial-up in the automation system our experts can narrow down the failure quickly.
It has top priority to rectify the fault fast, so as to again continue the operation of the installation as soon as possible. Mostly the remote rectification of the fault, if need be with the support of the local personnel, is possible.
If on site intervention is required, our service employee will be immediately on his way to you.
- 24/7 service 365 days a year
- Direct contact with experienced automation experts
- Remote diagnosis by dial-up through VPN, modem, etc.
- Minimization of downtime in case of equipment trouble
- High installation availability