You can rely on our service

We ensure that your automated system remains available at all times - by reducing malfunctions to a minimum and rectifying them quickly and efficiently if the worst comes to the worst. More than ten highly qualified specialists are reliably available to you around the clock.

Tailor-made solutions with Unitechnik Customer Service:

  • Telephone hotline: Our experts are at your side around the clock with know-how and operational readiness.
  • On-site deployment: Whether it's a malfunction or production support, we support you worldwide.
  • Inspection and maintenance: Preventive measures help to avoid breakdowns - it pays off.
  • Spare parts service: Sensible warehousing and a strong partner for emergencies will get your system up and running again quickly.
  • Customized training: We train your personnel exactly according to your needs.
  • PLC training center: As an official Siemens training partner, we make your staff fit for the future.

Shortcuts

Advantages with Unitechnik

Preventive maintenance

24/7 hotline

Own staff

Everything from a single source

IT services

Your contact persons

Peter Reimer

Key Account Manager

T +49 2261 987-284
E-Mail | vCard

Carsten Felbick

Team Leader UniCAM

T +49 2261 987-407
E-Mail | vCard

Markus Siepe

UniControl & Project Management

T +49 2261 987-236
E-Mail

Avoid long waiting times and hassle! With the Unitechnik hotline, you receive immediate help from an experienced expert (not a call center) in the event of critical system faults. Our service staff analyze the cause of the fault together with you on the phone. By dialing into the automation system, our experts can quickly isolate the fault.

Our top priority is to rectify faults quickly so that your system is up and running again as soon as possible. In most cases, troubleshooting is even possible remotely - in close cooperation with your local staff.

If an on-site visit is necessary, our service employee will make their way to you immediately.

 

    Your advantages:

    • 24/7 service 365 days a year
    • Direct contact with experienced automation and IT experts
    • Remote diagnosis by dial-in via VPN, modem, etc.
    • Minimization of downtimes in the event of system malfunctions
    • High system availability

    Inspection and maintenance

      Unitechnik carries out maintenance on the electrical equipment and mechanical components of your system. Regular preventive maintenance of the system technology is essential to ensure the functional condition of the systems and to avoid cost-intensive downtime. Preventive system maintenance can also drastically minimize maintenance (repair) costs and thus the overall operating costs.

      Unitechnik offers an inspection service to carry out a thorough assessment of a system. A specialist inspects the system and checks the entire electrical equipment, conveyor technology, steel construction and racking systems. The scope of the inspection is determined in advance. Maintenance and servicing measures can then be planned on the basis of the detailed and illustrated documentation. Of course, the customer can also assign their own maintenance personnel to work through the defects.

      Your advantages:

      • Inventory through inspection
      • Mechanical and electrical maintenance from a single source
      • Customized maintenance package
      • Compliance with legal regulations, such as the UVV inspection
      • Increase in system availability

        Spare parts service

        Unitechnik takes care of the provision of spare parts and the repair of devices. Even during the implementation phase of our projects, we advise the customer on the stocking of spare parts. It is important to find the right balance here. On the one hand, spare parts tie up capital; on the other hand, they ensure a fast response time in an emergency and minimize downtimes. Based on our many years of experience in service, we will give you a recommendation for a sensible spare parts package and offer it to you at a fair price.

        If a spare part is required to rectify a system downtime, we will obtain the part for you as quickly as possible and ensure that it is on site within the shortest possible time. If necessary, the part will be installed directly by a Unitechnik service technician.

        In the case of defective devices such as printers or hand-held scanners, Unitechnik coordinates the repair directly with the manufacturer - it's very straightforward for you. This means that you only have one central point of contact for spare parts and repairs.

         

          Your advantages:

          • Fast provision of spare parts
          • Competent advice on spare parts packages
          • Fair prices
          • Repair of defective devices

          Your contacts for inspection, maintenance and spare parts

          Andre-Piere Becker

          Andre-Pierre Becker

          Service Engineer

          T +49 2261 987-294
          E-Mail | vCard

          Tim Weckesser

          Tim Weckesser

          Service Engineer

          T +49 2261 987-409
          E-Mail | vCard

          Spare part request

          by e-mail

          SPS training courses

          Unitechnik not only supports you with the commissioning and maintenance of your systems, we also offer practical PLC training directly from Unitechnik. This ensures that your employees are optimally trained in the use of control technology and that your production runs efficiently.

          To the PLC training courses

           

            Your advantages:

            • Practical content
            • Faster fault diagnosis
            • More efficient use of the control unit
            • More independence in everyday life