Customer Service

The Unitechnik hotline provides immediate assistance in the event of system faults. When you call the hotline, you reach an experienced automation expert directly (no call center). Our service staff will analyze the cause of the fault together with the caller. By dialing into the automation system, our experts can quickly isolate the fault.

The top priority is to rectify the fault quickly so that the system can be put back into operation as soon as possible. In most cases, the fault can be rectified remotely or with the support of local personnel.

If an on-site visit is necessary, our service employee will make his way to you immediately.

Unitechnik carries out maintenance on the electrical equipment and mechanical components of your system. Regular preventive maintenance of the system technology is essential to ensure the functional condition of the systems and to avoid cost-intensive downtime.

Unitechnik offers an inspection service to carry out a thorough assessment of a system. A specialist inspects the system and checks all the electrical equipment, conveyor technology, steelwork and racking systems. The scope of the inspection is determined in advance. Maintenance and servicing measures can then be planned on the basis of the detailed and illustrated documentation. Of course, the customer can also assign their own maintenance personnel to work through the defects.